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Online Shopping Figures For the UK

Since its infancy the market for online retail has grown steadily. This is especially evident in the UK where e-commerce accounts for 20% of all retail sales.

Many people shop online to research brands before making a purchase and 45% prefer to "buy online, pick up in stores". This is a shift in consumer habits that brick-and mortar shops should be aware of.

1. Online retail sales in the UK

There's no doubt that sales on retail websites have increased substantially in the UK over recent years. According to 2023 statistics, the B2C e-commerce market is expected to reach nearly $120 billion by the year 2023. This increase is the result of changing consumer shopping patterns and the adoption by retailers of digital transformation technologies. In the end bricks and mortar shops are losing popularity as more customers are turning to online stores for their purchases.

In order to do this, it's essential that both omni-channel and pureplay retailers understand what motivates shoppers to purchase online. We've collected retail sales figures and stats that are both eye-opening and informative to assist you.

Of all the sectors of retail that are available, fashion is the most popular and accounts for 28 percent of all sales on e-commerce in the UK. This is likely due to a wider selection of products available and the convenience of being able to try on clothes without leaving the comfort of your home. Electronics is second with 16% of e-commerce sales. This is likely because of the constant need for new technology and the desire to stay current with the latest technologies. Online sales of leisure and hobbies products represent 15% of all ecommerce sales.

When asked what drives consumers to shop online, 57 percent of UK customers cited convenience as the primary driver. This is followed by 48% who cited price comparison, and 37% who indicated they were looking for special offers or discounts. These findings suggest that UK shoppers are less driven by price than their European counterparts, and are more focused on convenience and a wide product variety.

2. Online shopping in the UK

Shopping online is now a regular part of the lives of many UK customers. Whether it's to buy groceries, electronics, or fashion - almost half of UK residents over the age of 65 have made a purchase online in the last year. Shoppers can pick from a range of payment options, and decide the time and method they'd like their products delivered.

There are many motives for shoppers to shop online among them, the most popular include convenience price, availability, and price. In fact 57% of online shoppers say that convenience is the primary motive behind their shopping. Additionally, 48% of them cited lower prices as another benefit, while 37% mentioned a wider range of choices as well.

The shopping habits of UK consumers are also becoming more eco-conscious. For example 79 percent of UK online shoppers report that they recycle boxes and other packaging materials they have purchased from their purchases. They can take action if their orders are not packaged in an eco friendly manner.

In addition to decreasing their impact on the environment, some customers are also seeking to make their shopping experiences more personal. For instance, 35 percent of UK customers have purchased clothing, footwear, or accessories from a retailer with their size information on file. This allows them to avoid the return process and obtain what they want faster.

Interestingly, UK customers are reported to be more willing to wait for online orders than they were during the pandemic. This could be because UK shoppers are more accustomed to the slower delivery time and know how long it takes to receive an item in the mail.

3. Online shopping in the UK in accordance with age group

Online shopping is very popular in the UK. The most popular purchases are clothes and accessories followed by food items, and finally media like movies and music. Shopping online is very popular in the UK, especially during the annual Black Friday sales and Christmas sales. This is because consumers find these events very convenient. Comparisons of prices and products are also feasible when making these purchases.

It is crucial to remember that online shoppers are very diverse, which is why it is crucial for e-commerce businesses to understand the demographics their customers are looking for when purchasing products. It is also important to know how much time each group of shoppers spends online. The younger generation, for instance is more likely to use mobile devices to shop than other groups. This is because this age group is time-poor and will use multiple devices to complete online tasks.

The older generation however tend to have more cautious purchasing habits and are less influenced by advertisements on the internet. They are also more likely to visit stores on the high street to see and touch products prior to making purchases. But this doesn't mean that they will not buy online, as the convenience and ease of use of online shopping is still attractive to them.

Another interesting aspect to be considered when shopping online is that older generations are more likely than younger generations to anticipate and request free shipping on all of their purchases. In addition they tend to drop their carts if they believe that shipping costs are excessive. Furthermore, 61% of those over 55 say that they will add more items to their shopping carts in order to reach the free delivery threshold.

4. Online shopping in the UK depending on gender

Men and women in the UK are equally likely to purchase products online. Women are more likely than men to make large purchases such as electrical appliances and furniture. Both groups tend to spend more on clothing household and garden products, consumer electronics, and cosmetics and health products.

In addition, UK consumers are increasingly looking for businesses that are environmentally-friendly and community-based. Studies have shown that 70% of consumers are influenced by the way the retailer has responded to the COVID-19 pandemic, with 69% searching for brands that support and collaborate with their local communities.

The most sought-after online shopping items in the UK are shoes and clothing. In fact 62 percent of British women who shop online bought these items by 2020. However, online sales aren't restricted to clothing and there are a myriad of other products available like kitchenware, jewellery and sports items.

In the process, online shopping is becoming more popular as a way to find the most affordable prices on these items. In fact, some analysts have predicted that e-commerce sales will account for almost one-third of all retail sales in 2024.

While some retailers are struggling to keep up with the growth in online shopping, online shopping figures uk others are flourishing. Particularly the rise of online sales for health, fashion, beauty gardening, home and garden, and consumer electronics.

In the future the online shopping market for these items is expected to continue to grow. With the number of people who have access to the internet increasing it is expected that more and more people will turn to online shopping in the coming years. With the growing popularity of this method of shopping, it's crucial for retailers to ensure that their websites are optimized for mobile devices and provide a secure and easy checkout process.

5. Online shopping in the UK, by region

The UK is a leading European online marketplace. Its consumers are influenced by the convenience, affordability and vast selection of products when they shop online. These factors make it a great spot for retailers who wish to improve their web presence and offer a seamless shopping experience.

During the COVID-19 epidemic, online sales increased significantly because consumers were looking for secure and convenient alternatives to instore purchases. This trend has remained in place post-pandemic as consumers continue to use online shopping as an attractive alternative.

Online shopping is a significant portion of the uk women's online shopping websites retail market, with some estimates suggesting that it will account for three-quarters of all retail sales in 2024. This increase is the result of the growing acceptance of e-commerce by customers and technological advancements.

In the UK 57% of shoppers who shop online cite convenience as the main factor driving them to shop online. This is followed by 48% who state that it is easier to find deals and special offers and 37% of shoppers say there's a wider selection of merchandise available online. This is in contrast to Europe where a larger percentage of shoppers cited lower prices as the key driver for their choice to shop online.

Online shoppers are also eager to try new products and brands. Almost 25% of shoppers online have bought products they've never purchased on the high street before, and half are eager to try new products when shopping on the marketplaces like Amazon. Pay-as-you-go checkouts are a popular choice for UK shoppers, with 29 percent of online shoppers choosing a buy now, pay later option in the last year.

A solid return policy for online shopping figures uk purchases for the UK is also an important aspect of e-commerce. The majority of buyers (59 percent) look up a retailer's return policy before buying, and nearly half expect retailers to arrange and pay for return shipping.